399bct's Privacy Policy — Your data is safe with us

399bct is a trusted online gaming and betting platform serving millions of users across Bangladesh. We believe it is both our ethical and legal responsibility to ensure the protection of your personal information.

This Privacy Policy ("Policy") describes in detail how we collect, process, store, and protect your information when you use the 399bct website and mobile application. This Policy operates alongside the 399bct Terms and Conditions.

By accessing our platform or creating an account, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before using the platform for the first time.

399bct only collects the information needed to provide you with the best service. We do not ask for anything beyond what is necessary.

The above information may be collected directly from you or automatically through your use of the platform. We never collect sensitive information without your consent.

399bct uses your information only for defined purposes. No data is ever used beyond those approved purposes.

• Identity information is used for account creation, verification, and management.
• Financial information is used to process deposits, withdrawals, and bonuses.
• Login and device information is used to ensure account security and detect suspicious activity.
• Your contact information is used to provide customer support and resolve issues.
• Gaming activity data is analyzed to support the implementation of our Responsible Gaming policy.
• Usage data is reviewed to improve the overall platform experience.
• Aggregated data is used to meet legal obligations and prevent fraud.
• With your consent, your contact information is used to inform you about relevant offers and promotions.

399bct stores your data on internationally certified servers. All information is kept encrypted and can only be accessed by authorized personnel on a strictly limited basis.

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, data may be retained for up to 5 years as required by law.
• Financial transaction records are retained in accordance with regulatory authority guidelines.
• Once data is no longer needed, it is securely deleted.
• Backups are taken on a regular basis and are protected to the same security standard.

399bct never sells your personal information. However, in certain limited circumstances, data may be shared with specific third parties:

• Payment Providers: Minimal information is shared with Mobile Banking, Nagad, and Rocket solely for transaction processing.
• Technology Partners: Technology providers may access limited data as necessary to operate the platform.
• Legal Authorities: Information may be disclosed to regulatory authorities in the event of a court order or legal obligation.
• Fraud Prevention: Information may be shared with authorized agencies to detect suspicious financial activity.
• Game Providers: Live Casino and other game providers receive only the data necessary to operate their games.

All third parties operate under a strict confidentiality agreement and may not use the information for any other purpose.

The 399bct website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: These cannot be disabled as they are essential for login sessions and security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand which sections of the platform are most frequently visited.
• Marketing Cookies: Used to show relevant ads only with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Every registered member of 399bct has certain fundamental rights regarding their personal data, which we fully respect:

• Right to Know: You can find out what information has been collected about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: You may request your data in a portable format.
• Right to Restrict Processing: You may request that processing of your data be temporarily restricted in certain circumstances.
• Right to Object: You may object to marketing communications or to certain uses of your information.

To exercise these rights, contact our support team. We typically respond within 7 business days. In some cases, legal obligations may prevent us from fulfilling a request in full.

399bct is strictly for users aged 18 and above. We take the protection of minors very seriously.

• Age is verified at the time of registration. Users under 18 are not permitted to create an account.
• Parents and guardians are advised to use parental control software on their children's devices.
• Any account identified as belonging to a minor will be closed immediately.
• We do not knowingly collect information from minors. Any such data discovered will be deleted immediately.

In the event of a data security breach at 399bct, we will take prompt and effective action:

• Relevant authorities will be notified within 72 hours of a breach being identified.
• Affected users will be notified as quickly as possible via email or SMS.
• We will communicate transparently about the nature of the breach, the risks involved, and the steps taken.
• Additional security layers will be applied to affected accounts.
• System upgrades will be carried out to prevent similar incidents in the future.

We believe transparency is the best policy. If an issue arises, we do not hide it — we focus on resolving it quickly.

The 399bct Privacy Policy may be updated from time to time. Revisions may be made due to legal changes, technological developments, or updates to our services.

• Registered users will be notified by email before any significant changes take effect.
• The "Last Updated" date on this page will always reflect the most recent version.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions can be provided by the support team upon request.